Telecom Analytics_Wholesale Voice ProviderCDR profitability reporting

Building margin reporting that reconciles to the CDR_

We modeled customer charge, vendor cost, duration, route, destination, and adjustment as separate facts, then built filtered views that keep every aggregate drillable to its CDRs. Commercial and network teams gain one ma

Telecom margin analytics
Customer and vendor rating comparison
ASR, ACD, duration, revenue, and cost views

Challenge_

Revenue dashboards often disagree with invoices because they aggregate before correcting duplicates, failed calls, time zones, and customer-versus-vendor rating differences.

Approach_

We modeled customer charge, vendor cost, duration, route, destination, and adjustment as separate facts, then built filtered views that keep every aggregate drillable to its CDRs.

Outcome_

Commercial and network teams gain one margin view for customer, vendor, route, and destination analysis while finance retains a reproducible path to the underlying records.

Overview

Revenue dashboards often disagree with invoices because they aggregate before correcting duplicates, failed calls, time zones, and customer-versus-vendor rating differences.

We modeled customer charge, vendor cost, duration, route, destination, and adjustment as separate facts, then built filtered views that keep every aggregate drillable to its CDRs.

The engineering decision

The useful unit is not a chart; it is a reconciled call. Aggregations are calculated only after mediation status and rating version are explicit.

How the system works

The implementation separates intake, validation, state changes, side effects, and reporting. That separation makes failures visible and allows one layer to change without rewriting the entire workflow.

Operational users see explicit statuses and exceptions; technical teams retain identifiers, timestamps, versions, and logs needed to reproduce a result.

Outcome